Exchange and Returns

Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Accessories should be returned with original boxes, placed inside a parcel box when being shipped.
4. You can change any product while taking care of the previously mentioned requirements.
5. Oud, incense, and its derivatives are neither returnable nor replaced.

For more return and exchange inquiries, please contact our customer service via:

Customer Service Number: +965 66825185


WhatsApp (only for Returns & Exchange):

Method of payment & Return period (after product evaluation process):

Shopexpress-kw’s Account – 24 hours
Credit card / Debit card – 3 to 5 business days
Bank transfer in Kuwait – 3 to 5 business days
Cash on Delivery – 10 business days.